Who we are
”Kintoweb”, “We” or “we” (means Kintoweb UK).
The services covered by this policy
What we mean by personal information
When we refer to personal information in this Policy, we mean information that can identify you as an individual or is capable of doing so. By personal information we don’t mean general, statistical, aggregated or anonymised information.
Your use of our services signifies your consent to us collecting and using personal information about you as specified below in accordance with this Policy. Should we choose to change our Policy for any reason; the changes will be notified on our website.
How we collect information about you
You may provide personal information when communicating with us. (i.e. when you fill out a contact form or enquiry regarding Kintoweb or any of its services, or through email contact).
You may order a product or a service and give your name, e-mail address, delivery address, credit or debit card number and expiry date so that the order can be processed and your products (or services where appropriate) delivered to you. Sometimes you may be asked for your telephone number.
We will collect information about your tastes and preferences both when you tell us what these are and by analysis of customer traffic, including by using cookies (as described below).
It may be that some of the personal information you give us (for instance about your lifestyle or health) is sensitive personal data within the meaning of the Data Protection Act 1998. Any such information (“sensitive information”) will only be disclosed with your express consent.
It may be that you provide to us details of credit or debit cards or bank accounts in order to make payments to us. Any such information (“confidential financial information”) will be used only for the specific purpose for which it was provided.
How we use your information
We may use your information to confirm that your orders have been received, to validate you as a registered customer when using our services and calling our help desk, to prevent and detect criminal activity, fraud and misuse of or damage to our services or networks and to prosecute those responsible.
We may use personal information collected about you to personalise your visits to our web site.
We may also use your personal information and process such information for the purposes of management, research, analysis, corporate reporting, credit scoring and improving business efficiencies.
We may use personal information collected about you to contact you by post, phone and electronic mail in regard to services we provide.
Other information we may collect
We also collect information from visitors to our websites and registered customers to help us improve the websites and services that we make available. The type of information collected includes how many visitors visit our web sites, how many customers log in, when they visited, for how long and which areas of our services.This information allows us to continuously improve our services and develop them according to the taste of our customers and visitors.
The information we collect from visitors to our websites who are not registered users is anonymous and does not include personal information that allows us to identify you as an individual. However, if you are a Kintoweb customer, the information collected from our websites is not anonymous and Kintoweb may use this information along with your preferences to tailor content, services and offers for you.
How long do we keep your information
The periods we keep your information can vary according to the use given to the information. Unless there is a specific legal requirement to keep your information we will not keep it for longer than necessary for the purposes for which the data was collected or for which it is to be further processed.
Disclosing your information to third parties
Kintoweb reserves the right to access and disclose individually identifiable information to comply with applicable laws, regulations and lawful government requests, to operate its systems properly or to protect itself or its users or solve any customer disputes.
How we protect your information
When you supply sensitive information this is done through a secure interface.
How you can manage your privacy preferences
If you’d like to change your current privacy settings for electronic mail you can do so by unsubscribing to the address provided in each message or by opting in to receive these messages by contacting Kintoweb.
You’ll be pleased to learn that we take all your feedback and complaints seriously. If you’d like to ask us about the way we use your data, or like to make any amendments to the information we hold about you, contact us on 01273 841657.